FAQ

How do I create an account?

To create an account, click Create an account at the top of the page. Make sure to fill out all required information, then click continue. That’s it! By creating an account at Elipcis.com, you can take advantage of member privileges and enhance your online shopping experience with us. Some of these features include:

• Shopping Cart - Products added to your shopping cart will be saved until you remove or purchase them.
• Address Book - Store multiple addresses in your account. We can deliver your products to addresses other than yours. This is perfect when sending gifts for birthdays, holidays, or any occasion directly to the person’s doorstep.
• Order Status - Check and track the status of new orders.
• Order History - Keep track of orders previously made with us.
• Wishlist - Need some new gear? Let your friends and family buy it for you! Add the items to your wishlist and we’ll email it to whoever you’d like. It’s perfect for creating holiday or birthday lists.

How do I edit my account information?

To edit your account information, log into your account by entering your email address and password. Once logged in, select the information you would like to change.

I forgot my password
If you've forgotten your password, please click here.

Ordering:

What types of payment do you accept?
We are using PayPal ,PayPal accepts the following cards:

• Visa / Delta / Electron
• MasterCard / Eurocard
• PayPal Top Up Card
• Maestro
• American Express

Debit cards (also known as bank cards) are accepted if they have a Visa or MasterCard logo

 Where do I enter a discount code?
Discounts may be entered during the first step of the checkout process, below the shopping cart contents.

 What is the difference between the shipping and billing address?
The billing address is the address associated with your credit card - it is used to verify your credit card information. Your billing address is where you receive your bank statement for the credit card. The billing address must match the address that your credit card company has on file. The shipping address is where you want your items delivered. This can be the same as your billing address or different.

Are the products original?
All the Branded Products sold on our website are 100% original, as they have been purchased directly from the brands or from the official licensees.